COVID-19 OPERATIONS UPDATE

The Ranch serves as a wonderful base camp for social distancing while enjoying the great outdoors.  Black Butte Ranch services are open regular business hours with appropriate COVID-19 safety procedures in place.

Your health and safety remains our top priority and we continue to implement measures to safeguard our employees, homeowners, and guests from the COVID-19 virus.  We endorse the professional guidance, safety protocols, and Executive Orders as recommended by public health experts such as the Center for Disease Control and Prevention (CDC), The Oregon Health Authority (OHA), the Office of the Governor and Deschutes County officials.

We go to great lengths every night to deep clean and sanitize every public outlet with hospital grade cleaners. We have adopted strict protocols as recommended by professionals, and we continue to enforce social distancing, face covering and other appropriate measures throughout each outlet.


LOWER COVID RISK LEVEL ALLOWS REOPENING & INCREASED USE OF FACILITIES

On Friday, February 12, Deschutes County will move from Extreme Risk to High Risk, a lower-risk COVID designation. Under Extreme Risk, only outdoor dining was allowed; under High Risk, restaurants may reopen with limited capacity.
What does this mean for the Ranch?
Because everyone has worked together to reduce the spread of COVID, we are now able to begin the process of reopening (with new restrictions that we are obligated to follow. View OHA Reopening Chart) Our ability to remain open depends on everyone following the new guidelines mandated by the State. Please be patient and cooperate with BBR staff, while we do what we must to safeguard your health and safety. While limited indoor dining will soon be available at all restaurants, we encourage continued use of the carryout option.
Of course, all activities assume safety protocols of mandatory mask usage, minimum physical distancing of 6′, increased hand hygiene and enhanced cleaning protocols.

SAFETY PROTOCOLS

  • WEAR A MASK Face coverings are required at all facilities for service (and anytime that 6′ social distancing cannot be maintained)
  • KEEP YOUR DISTANCE Maintain a social distance of at least 6′ between you and others
  • WASH YOUR HANDS and use sanitizer frequently
  • Capacity limit for all facilities is reduced
  • Group size is limited
  • Some facilities are closed to comply with current regulations
  • Hours, capacity and closures may change without notice

CLOSURES

  • GMRC: Steam Room, Outdoor pool
  • LAC:  Gym, Pool, Hot Tub, Sauna & Activity Center
  • Administration Building (Admin staff can be reached by calling 541-595-1505 or by email bbra@blackbutteranch.com)  Payments for Accounting may be deposited in the box at the Postal Center which is collected daily
  • Maintenance Office | For Emergency Services please call 541-595-1527 | service request forms 

Please practice safe protocols and stay healthy. 

Ranch Services

INDOOR DINING IS BACK

LAKESIDE BISTRO

Open for indoor dining and carry-out
CARRYOUT 541.595.1264
HOURS
7:30am-3pm daily | Breakfast 7:30am-11am Menu | Lunch 11am-3pm Menu
OCCUPANCY
Maximum indoor capacity 25% | Limit of 20 guests inside at any time
Outdoor capacity | Stay 6′ apart from others

ASPEN LOUNGE

Open for indoor dining and carry-out
CARRYOUT 541.595.1260
HOURS
3pm – 9pm daily | Happy Hour 3-5pm | Menu
OCCUPANCY
Maximum indoor capacity 25% | Limit of 20 guests inside at any time
Outdoor capacity | Stay 6′ apart from others

LODGE RESTAURANT

Open for indoor dining and carry-out
CARRYOUT & RESERVATIONS 541.595.1260
HOURS
5pm – 9pm daily | Menu
OCCUPANCY
Maximum indoor capacity 25% | Limit of 30 guests total inside at any time | Main Dining Room 15 | Lambert Room 15
Outdoor capacity | Stay 6′ apart from others


GLAZE MEADOW RECREATION CENTER
NEW RESERVATIONS SYSTEM

We have a new reservation system for admittance to the GMRC facility for use of the pool, hot tub or fitness wing. (Lakeside facilities remain closed at this time) Thank you for your cooperation to help keep everyone safe.

Lodging Operations

Our Commitment

Your health and safety are very important to us at Black Butte Ranch and we are closely monitoring the current coronavirus pandemic. We are following CDC and Deschutes County guidelines, and have added additional precautionary measures to ensure you and your family are kept safe while at the Ranch.

We are taking significant action and precautionary measures to ensure the safety of our guests and associates. Our resorts’ health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and medical-grade cleaning product specifications, to guest room cleaning procedures.

SPECIFIC STEPS BLACK BUTTE RANCH IS TAKING

Hand Hygiene

Proper and frequent handwashing is vital to help combat the spread of viruses. Our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.

Enhanced Cleaning and Disinfecting Protocols

Our housekeeping team uses EPA approved medical grade disinfectants and protocols which are effective against viruses.

Electrostatic Spray Application – This disinfecting process uses electrostatic sprayers and EPA-certified chemicals to spray accommodations prior to each arrival. The EPA-approved disinfectant becomes positively charged when released from the sprayer, completely covering the surface or object being sprayed and killing viruses in less than one minute. The electrostatic spraying application process enables large areas to be covered quickly, effectively disinfecting light switches, handrails, doorknobs and handles, and other high-frequency touch points.

Non-electrostatic Spray Application – This disinfecting process uses pump sprayers to apply disinfectant chemicals onto a surface. Once the dwell time is reached, the chemical must then be wiped from the surface.

Manual Disinfection Process – This disinfecting process uses standard cleaners and water to pre-clean surfaces prior to applying an EPA-registered disinfectant to frequently touched surfaces or objects for appropriate contact times as indicated on the product’s label

Back of House

In the spaces where associates work “behind the scenes,” the resort is increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices

We believe in responsible and safe travel while staying vigilant and following the recommended procedures and protocols by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and local authorities.

GOLF COURSE OPERATIONS

Big Meadow and Glaze Meadow Golf Courses are open during the season with safety precautions in place. Please maintain a safe social distance while using these facilities.  Please call 541.595.1545 for tee times and additional information.

Guidelines for Safe Golfing

  • Read and obey all signs that are posted around the Clubhouse, Driving Range and Golf Course
  • Hand sanitizer is available at the counter for anyone to use
  • Everything is wiped down in the golf shop constantly – especially counters, doors and windows
  • The use of face masks is required
  • Stay 6’ away from other people at all times
  • If you are not feeling well, please stay home

    Golf Shop

  • Maximum of 3 people allowed in the Shop at any time. Please maintain 6’ social distance from each other.
  • All transactions will be charged to a Homeowner Account or a Credit Card (no cash)
  • Receipts will be available if requested
  • If possible, have only one person pay for a foursome or more players
  • Communication with the golf staff should be from a safe distance of 6’ or more
  • Please stand on the blue lines when checking in

Driving Range

  • Stay 6’ away from other people at all times
  • Range stalls have been widened by 2 feet to provide extra space
  • All range balls and baskets get a chemical wash before use and are handed out at the counter.
  • Limit 25 people at the Driving Range at one time

On the Course

  • Power Golf Carts* and pull carts are sanitized with a very powerful CDC Spray that sits on the surfaces for the recommended time; they are then power washed with a heat cycle over 135 degrees.
  • The Pull Carts and Golf Boards are also sanitized with spray and wiped down after each use
  • *Power Golf Carts are available but you must be married or related to ride together. Otherwise, you ride as a single.
  • Each Cup has an insert that allows the ball to drop into the cup about 1” – 1 ½”
  • You will not need to pull the flag to retrieve your ball. Please do not touch the pins
  • All rakes and ball washers have been removed from the course

Please take this seriously and cooperate with us to ensure as safe an environment as we can during this trying time. We look forward to seeing you on the course!

ALL WIPES CLOG PIPES

We appreciate that everyone is stepping up cleaning regimens. Please follow these guidelines when using disposable cleaning materials.

ALL Disposable Wipes should be discarded into the trash, including these items.  They should NEVER be flushed down the toilet.

  • Cleaning Wipes
  • Disinfectant Wipes
  • Disposable Wipes
  • Baby Wipes
  • Cosmetic Wipes
  • Personal Wipes
  • “Flush-able” Wipes
  • Paper Towels
  • Tissue Paper

INFRASTRUCTURE
Protecting our infrastructure saves all of us a truckload of money. Wipes, whether
branded as “flush-able” or otherwise, should never be flushed down into our
sewer system. Most wipes do not dissolve the way toilet paper disintegrates with
liquids. Some wipes even have plastic woven into their fabrics causing it to wrap
around pumps instead of flowing through the pump and into the sewer line.
When lift station pumps back up, sewer can back fill into residential and
commercial sewer lines overflowing into lower lying wastewater vestibules like
tubs, showers and toilets. Sewer can also back up into the street from clogs in
major lines seeking pressure relief through manholes and other outlets. The
bottom line is…Wipes Clog Pipes!

COLLECTION SYSTEMS MAINTENANCE
Wipes and paper towels can survive the long journey from homes though miles of
sewer pipe and never dissolve. Although we spend the entire year maintaining
our sewer systems though remote camera robotics, flushing, repairing, and
removing tree roots and other debris, these non-dissolving wipes find grease or
other debris to adhere to and create large fatbergs and “rag” balls. These wads of
debris become impenetrable in the sewer lines.
Black Butte Ranch Utilities greatly appreciates your help in ensuring the collection
system continues to properly function for uninterrupted service for you and the
Ranch by only using toilet paper.

From the Chief’s Desk:  COVID-19 SCAMS and SCHEMES

Scams and Schemes that have been reported around the United States.  The U.S. Attorney’s Offices have received reports of individuals and businesses engaging in a wide range of fraudulent and criminal behavior. This includes:

  • Robocalls making fraudulent offers to sell respirator masks with no intent of delivery
  • Fake COVID-19-related apps and websites that install malware or ransomware
  • Phishing emails asking for money or presenting malware
  • Social media scams fraudulently seeking donations or claiming to provide stimulus funds if the recipient enters his or her bank account number
  • Sales of fake testing cures, ” immunity” pills, and protective equipment
  • Fraudulent offers for free COVID-19 testing in order to obtain Medicare beneficiary information that is used to submit false medical claims for unrelated, unnecessary, or fictitious testing or services
  • Prescription drug schemes involving the submission of medical claims for unnecessary antiretroviral treatments or other drugs that are marketed as purported cures for COVID- 19
  • Robberies of patients departing from hospitals or doctor offices
  • Threats to intentionally infect other people

You should be on the lookout for these sorts of schemes, as well as any others like them.

Additionally, individuals or businesses may be accumulating medical supplies or devices beyond what they reasonably need on a daily basis, or for the purpose of selling them in excess of prevailing market prices. It is illegal to acquire medical supplies and devices designated by the Secretary of Health and Human Services (HHS) as scarce in order to hoard them or sell them for excessive prices. Such conduct may be prosecuted at the local level or, in some cases at the federal level.

The Deschutes County District Attorney’s Office is interested in prosecuting individuals who are price gouging of items related to the COVID-19 Virus.  Contact the Black Butte Police Department if you suspect someone of price gouging or have been the target price gouging.

Individuals can report coronavirus-related complaints to:

  • Black Butte Police Department 541-693-6911
  • The National Center for Disaster Fraud (NCDF) Hotline – 1-866-720-5721 or disaster@.leo.gov.

LINKS

The Oregon Health Authority and CDC websites continue to provide up-to-date useful information on COVID-19, what is happening locally and nationally, and are excellent resources to answer questions about work, school, travel, and what you can do to prevent and treat illness.

Oregon State COVID-19 page