COVID-19 UPDATES

We want to thank everyone for your support and understanding as official guidelines, and the associated transitions between each continue to impact our traditional business operations. All of our departments are proactively executing OSHA safety measures to ensure that the Ranch is a safe place for our employees, owners, and guests.  The Ranch continues to be a great (and safe) escape for social distancing and exploring the great outdoors. We look forward to seeing you all soon!

OPERATIONS UPDATE

CURRENT OHA RISK LEVEL  > Low (as of Friday, May 21, 2021)

On Friday, May 21, Deschutes County moved from High Risk to Low Risk COVID designation.
Deschutes County was reclassified because we have reached the 65% threshold of residents 16 and older who’ve received at least the first dose of COVID-19 vaccine, allowing us to move to the state’s lower risk category.  The lower risk level allows increased capacity at restaurants, recreation facilities, and other spaces.
While it is great that we are moving to a lower risk category, the pandemic is not over, not everyone has been vaccinated, and cautionary procedures are still in place. We continue to encourage the use of face coverings, social distancing, increased hygiene and enhanced cleaning protocols. Please click the links below for specific impacts on operations. Thank you for your patience and cooperation.  Keep safe.

DINING

The Lodge Restaurant and Aspen Lounge, the Lakeside Bistro, Robert’s Pub and snack shops are open.


LODGE RESTAURANT

Indoor dining with reservations  | Outdoor dining | Carryout | Curbside Pickup
541.595.1260 | Hours   
OCCUPANCY
Indoor Dining 50% occupancy | Face coverings recommended | Stay 6′ apart from others

ASPEN LOUNGE

Indoor dining  | Outdoor dining | Carryout | Curbside Pickup
541.595.1264 | Hours
OCCUPANCY
Indoor Dining: 50% occupancy | Face coverings recommended | Stay 6′ apart from others

LAKESIDE BISTRO

Indoor dining  | Outdoor dining | Carryout | Curbside Pickup
541.595.1264 | Hours
OCCUPANCY
Indoor Dining: 50% occupancy | Face coverings recommended | Stay 6′ apart from others

ROBERT’S PUB

Indoor dining | Outdoor dining | Carryout | Curbside Pickup | 541.595.1240 | Hours OCCUPANCY
Indoor Dining: 50% occupancy | Face coverings recommended | Stay 6′ apart from others


GLAZE MEADOW RECREATION CENTER

Reservations are needed for lap swim, adult swim, and gym use. See details here.  Reservations may be made one week in advance, beginning every Thursday at 1pm.

Details and links |  Hours | Activity Guide >>

LODGING OPERATIONS

The Welcome Center lobby may be closed at times.  Please use the drive through window, stay in your vehicle and use a face covering.

Your health and safety are very important to us at Black Butte Ranch and we are closely monitoring the current coronavirus pandemic. We are following CDC and Deschutes County guidelines, and have added additional precautionary measures to ensure you and your family are kept safe while at the Ranch.

We are taking significant action and precautionary measures to ensure the safety of our guests and associates. Our resorts’ health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and medical-grade cleaning product specifications, to guest room cleaning procedures.

SPECIFIC STEPS BLACK BUTTE RANCH IS TAKING

Hand Hygiene

Proper and frequent handwashing is vital to help combat the spread of viruses. Our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.

Enhanced Cleaning and Disinfecting Protocols

Our housekeeping team uses EPA approved medical grade disinfectants and protocols which are effective against viruses.

Electrostatic Spray Application – This disinfecting process uses electrostatic sprayers and EPA-certified chemicals to spray accommodations prior to each arrival. The EPA-approved disinfectant becomes positively charged when released from the sprayer, completely covering the surface or object being sprayed and killing viruses in less than one minute. The electrostatic spraying application process enables large areas to be covered quickly, effectively disinfecting light switches, handrails, doorknobs and handles, and other high-frequency touch points.

Non-electrostatic Spray Application – This disinfecting process uses pump sprayers to apply disinfectant chemicals onto a surface. Once the dwell time is reached, the chemical must then be wiped from the surface.

Manual Disinfection Process – This disinfecting process uses standard cleaners and water to pre-clean surfaces prior to applying an EPA-registered disinfectant to frequently touched surfaces or objects for appropriate contact times as indicated on the product’s label

Back of House

In the spaces where associates work “behind the scenes,” the resort is increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices

We believe in responsible and safe travel while staying vigilant and following the recommended procedures and protocols by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and local authorities.

GOLF COURSE OPERATIONS

Big Meadow and Glaze Meadow Golf Courses are open during the season with safety precautions in place.

Guidelines for Safe Golfing

  • Read and obey all signs that are posted around the Clubhouse, Driving Range and Golf Course
  • Hand sanitizer is available at the counter for anyone to use
  • Everything is wiped down in the golf shop constantly – especially counters, doors and windows
  • The use of face masks is required
  • Stay 6’ away from other people at all times
  • If you are not feeling well, please stay home

    Golf Shop

  • Maximum of 3 people allowed in the Shop at any time. Please maintain 6’ social distance from each other.
  • All transactions will be charged to a Homeowner Account or a Credit Card (no cash)
  • Receipts will be available if requested
  • If possible, have only one person pay for a foursome or more players
  • Communication with the golf staff should be from a safe distance of 6’ or more
  • Please stand on the blue lines when checking in

Driving Range

  • Stay 6’ away from other people at all times
  • Range stalls have been widened by 2 feet to provide extra space
  • All range balls and baskets get a chemical wash before use and are handed out at the counter.
  • Limit 25 people at the Driving Range at one time

On the Course

  • Power Golf Carts* and pull carts are sanitized with a very powerful CDC Spray that sits on the surfaces for the recommended time; they are then power washed with a heat cycle over 135 degrees.
  • The Pull Carts and Golf Boards are also sanitized with spray and wiped down after each use
  • *Power Golf Carts are available but you must be married or related to ride together. Otherwise, you ride as a single.
  • Each Cup has an insert that allows the ball to drop into the cup about 1” – 1 ½”
  • You will not need to pull the flag to retrieve your ball. Please do not touch the pins
  • All rakes and ball washers have been removed from the course

Please take this seriously and cooperate with us to ensure as safe an environment as we can during this trying time. We look forward to seeing you on the course!

WIPES & PIPES

ALL WIPES CLOG PIPES

We appreciate that everyone is stepping up cleaning regimens. Please follow these guidelines when using disposable cleaning materials.

ALL Disposable Wipes should be discarded into the trash, including these items.  They should NEVER be flushed down the toilet (even if the label says they’re flushable.)

  • Cleaning Wipes
  • Disinfectant Wipes
  • Disposable Wipes
  • Baby Wipes
  • Cosmetic Wipes
  • Personal Wipes
  • “Flush-able” Wipes
  • Paper Towels
  • Tissue Paper

INFRASTRUCTURE
Protecting our infrastructure saves all of us a truckload of money. Wipes, whether
branded as “flush-able” or otherwise, should never be flushed down into our
sewer system. Most wipes do not dissolve the way toilet paper disintegrates with
liquids. Some wipes even have plastic woven into their fabrics causing it to wrap
around pumps instead of flowing through the pump and into the sewer line.
When lift station pumps back up, sewer can back fill into residential and
commercial sewer lines overflowing into lower lying wastewater vestibules like
tubs, showers and toilets. Sewer can also back up into the street from clogs in
major lines seeking pressure relief through manholes and other outlets. The
bottom line is…Wipes Clog Pipes!

COLLECTION SYSTEMS MAINTENANCE
Wipes and paper towels can survive the long journey from homes though miles of
sewer pipe and never dissolve. Although we spend the entire year maintaining
our sewer systems though remote camera robotics, flushing, repairing, and
removing tree roots and other debris, these non-dissolving wipes find grease or
other debris to adhere to and create large fatbergs and “rag” balls. These wads of
debris become impenetrable in the sewer lines.
Black Butte Ranch Utilities greatly appreciates your help in ensuring the collection
system continues to properly function for uninterrupted service for you and the
Ranch by only using toilet paper.

FROM THE CHIEF’S DESK:  COVID-19 SCAMS and SCHEMES

Scams and Schemes that have been reported around the United States.  The U.S. Attorney’s Offices have received reports of individuals and businesses engaging in a wide range of fraudulent and criminal behavior. This includes:

  • Robocalls making fraudulent offers to sell respirator masks with no intent of delivery
  • Fake COVID-19-related apps and websites that install malware or ransomware
  • Phishing emails asking for money or presenting malware
  • Social media scams fraudulently seeking donations or claiming to provide stimulus funds if the recipient enters his or her bank account number
  • Sales of fake testing cures, ” immunity” pills, and protective equipment
  • Fraudulent offers for free COVID-19 testing in order to obtain Medicare beneficiary information that is used to submit false medical claims for unrelated, unnecessary, or fictitious testing or services
  • Prescription drug schemes involving the submission of medical claims for unnecessary antiretroviral treatments or other drugs that are marketed as purported cures for COVID- 19
  • Robberies of patients departing from hospitals or doctor offices
  • Threats to intentionally infect other people

You should be on the lookout for these sorts of schemes, as well as any others like them.

Additionally, individuals or businesses may be accumulating medical supplies or devices beyond what they reasonably need on a daily basis, or for the purpose of selling them in excess of prevailing market prices. It is illegal to acquire medical supplies and devices designated by the Secretary of Health and Human Services (HHS) as scarce in order to hoard them or sell them for excessive prices. Such conduct may be prosecuted at the local level or, in some cases at the federal level.

The Deschutes County District Attorney’s Office is interested in prosecuting individuals who are price gouging of items related to the COVID-19 Virus.  Contact the Black Butte Police Department if you suspect someone of price gouging or have been the target price gouging.

Individuals can report coronavirus-related complaints to:

  • Black Butte Police Department 541-693-6911
  • The National Center for Disaster Fraud (NCDF) Hotline – 1-866-720-5721 or disaster@.leo.gov.

SAFETY PROTOCOLS

Your health and safety remains our top priority and we continue to implement measures to safeguard our employees, homeowners, and guests from the COVID-19 virus.  We endorse the professional guidance, safety protocols, and Executive Orders as recommended by public health experts such as the Center for Disease Control and Prevention (CDC), The Oregon Health Authority (OHA), the Office of the Governor and Deschutes County officials.

We go to great lengths every night to deep clean and sanitize every public outlet with hospital grade cleaners. We have adopted strict protocols as recommended by professionals, and we continue to enforce social distancing, face covering and other appropriate measures throughout each outlet.

  • WEAR A MASK Face coverings are required at all facilities for service (and anytime that 6′ social distancing cannot be maintained)
  • KEEP YOUR DISTANCE Maintain a social distance of at least 6′ between you and others
  • WASH YOUR HANDS and use sanitizer frequently
  • Capacity limit for all facilities is reduced
  • Group size is limited
  • Some facilities are closed to comply with current regulations
  • Hours, capacity and closures may change without notice

CLOSURES

LINKS

The Oregon Health Authority and CDC websites continue to provide up-to-date useful information on COVID-19, what is happening locally and nationally, and are excellent resources to answer questions about work, school, travel, and what you can do to prevent and treat illness.

Oregon State COVID-19 page


COVID VACCINATIONS

Visit www.centraloregoncovidvaccine.com for information on vaccinations.   |  541-699-5109