COVID-19 OPERATIONS UPDATE

The Ranch is open with appropriate safety procedures in place. We are following CDC guidelines and have added additional precautionary measures to ensure you and your family are kept safe while at the Ranch.  We’ve stepped up daily cleaning procedures for all facilities and are educating our teams on best practices recommended by the CDC. Appropriate closures are in effect as necessary. Hours may change without notice.

NEW STATEWIDE RULES

Per Oregon statewide mandate, face coverings are required for ages 5+ inside all public areas, and outside when closer than 6′ (from another person that is not part of your household.)

  • Face coverings are required for ages 5 and up
  • Face coverings are required when you are inside at public spaces, including exercising indoors, plus outdoors when you can’t physically distance
  • Capacity limit for restaurants, gyms, pools, venues (e.g. concert halls, movie theaters) is reduced. Groups are limited to 10.
  • Bars and restaurants must close by 10pm statewide, regardless of phase

Ranch Services

Black Butte Ranch is open with limited operations in some services.  Check our hours of operation page.

All hours of operation and facility use are subject to change without notice. 

REC FACILITIES GUIDELINES

All outdoor pools are closed.  (GMRC Indoor Pool is open)  Equipment rental (bikes, boats, sups) are also temporarily closed due to poor air quality.

Hours of Operation

FACILITY

Complex Occupancy    

Locker Room Occupancy

LAKESIDE POOL 140 10 each
LAKESIDE FITNESS 3
GMRC POOL 155 10 each
GMRC FITNESS
Gym
Yoga Room
10
12
UPPER GLAZE POOL 40 N/A
SOUTH MEADOW POOL 40 3 each
PAULINA POOL 30 N/A

POOL GUIDELINES

GMRC POOLS

GMRC ADULT SWIM
  • Ages 18 and older
  • One lap swimmer allowed per lane
    – 4 swimmers per half-hour
  • 30-minute reservations allowed on the hour;
    call 541-595-5881 the day before to make a reservation.
  • Bring your own towels and equipment
    (i.e.: goggles, kick boards, etc.)
GMRC OPEN SWIM
  • Groups may not be larger than 10.
  • Monitors will assist in enforcing physical distancing in the facility.
  • All staff will wear masks.
  • Guests are encouraged to wear masks when NOT in the water.
  • Bring your own towels and equipment (i.e.: goggles, kick boards, etc.)

LAKESIDE POOL

LAKESIDE ADULT SWIM

Adult Swim (18 years and older only)
LAKESIDE OPEN SWIM
  • Groups may not be larger than 10.
  • Monitors will assist in enforcing physical distancing in the facility.
  • All staff will wear masks.
  • Guests are encouraged to wear masks when NOT in the water.
  • Bring your own towels and equipment (i.e.: goggles, kick boards, etc.)

LAKESIDE BOAT RENTALS

SUP | Kayaks | Canoes
  • Waivers are required and must be completed by an adult
  • Payment and waivers are completed at the LAC Rec Counter

UPPER GLAZE MEADOW | SOUTH MEADOW | PAULINA POOLS

  • A monitor will be stationed at the entry. Guests must check in with the monitor to determine if there is space available.
  • All staff will wear masks.
  • Guests are encouraged to wear masks when NOT in the water.
  • Bring your own towels and equipment (i.e.: goggles, kick boards, etc.)

COVID-19 Golf Course Precautions

All golf courses are temporarily closed due to poor air quality. We will reopen when conditions improve.

Big Meadow Golf Course and Glaze Meadow Golf Course are both open (smoke and weather permitting) with safety precautions in place. Please maintain a safe social distance while using these facilities. Call 541.595.1500 for tee times and additional information. Hours

SAFE GOLFING GUIDELINES

• Read and obey all posted signs
• Use hand sanitizer
• Face masks are required when inside public areas
• Always stay 6’ away from others
• If you are not well, stay home

GOLF SHOP
• Wear a mask inside
• Maximum of 10 people at once in the shop
• All transactions will be charged to a Homeowner Account or a Credit Card
• Receipts available if requested
• One person pays for a foursome (+)

DRIVING RANGE
• Range stalls are wider by 2’
• Range balls and baskets get a chemical wash before use
• Limit 25 people on Range

ON THE COURSE
• Power Golf Carts and Pull Carts are sanitized and power washed with a heat cycle over 135 degrees.
• Pull Carts and Golf Boards are sanitized with spray and wiped down after each use
• Power Golf Carts: if living or traveling together, you may share a cart. Otherwise you must ride alone.
• Cups have an insert that allows the ball to drop into the cup about 1” -1 ½”
• Do not pull the flag to retrieve your ball. Please do not touch the pins
• Rakes and ball washers have been removed from the course

Please take this seriously and work with us to ensure as safe an environment as we can have during this trying time. We look forward to seeing you on the course!

Download the Golf Safety Precautions flyer

Guest visiting Restaurants must wear a face covering as they enter and exit an establishment, however they may remove their face coverings once they have been escorted to their table to dine and/or drink.

LODGE RESTAURANT

  • Open for  dinner with reservations  | 541.595.1260
  • Payment by credit card or homeowner account is appreciated
  • Hours

ASPEN LOUNGE

Open for inside and deck dining and carryout

LAKESIDE BISTRO

The Lakeside Bistro is open for inside dining and carryout.

  • Hours
  • Ordering in advance is appreciated – please call your order in at 541.595.1264 to expedite service
  • Payment by credit card or homeowner account is appreciated

ROBERT’S PUB

Robert’s Pub is open for inside dining and carryout.  Reservations are recommended-call 541.595.1240.

  • Hours
  • Ordering in advance for carryout is appreciated – please call your order in at 541.595.1240 to expedite service
  • Payment by credit card or homeowner account is appreciated

BIG MEADOW GOLF SNACK SHOP

  •  BMC Clubhouse | 541.595.5920 | Hours | Closed due to smoke

GLAZE MEADOW GOLF SNACK SHOP

  • GM Golf Course | 541.595.5953 | Hours | Closed due to smoke

The NEW General Store

  • Open daily. Be sure to stop by! Hours

COVID-19 Lodging Precautions

REVISED CANCELLATION POLICY

We at Black Butte Ranch hope you and your loved ones remain safe as we manage the impacts of the coronavirus (COVID-19) is having on our lives. As time goes by, we continue to learn more about how the news and information surrounding this pandemic is beginning to become more positive. Naturally, this leads to many people considering what this summer might look like, and how your summer vacation plans might take shape.

We understand that planning in advance is difficult and we want you to know that we are here for you. At this time, we have revised our cancellation policy to add a little more flexibility: when you book a new reservation for a stay between now and September 30th, 2020, you will have up until 31 days prior to arrival to cancel for just a $50 processing fee, giving you more time if you need to cancel during this pandemic.

HOUSEKEEPING

Our Commitment

Your health and safety are very important to us at Black Butte Ranch and we are closely monitoring the current coronavirus pandemic. We are following CDC guidelines and have added additional precautionary measures to ensure you and your family are kept safe while at the Ranch.

We are taking significant action and precautionary measures to ensure the safety of our guests and associates. Our resorts’ health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room cleaning procedures.

SPECIFIC STEPS BLACK BUTTE RANCH IS TAKING

Hand Hygiene

Proper and frequent handwashing is vital to help combat the spread of viruses. Our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.

Cleaning Products and Protocols

Our housekeeping team uses EPA approved disinfectants and protocols which are effective against viruses.

Guest Rooms

Our associates pay particular attention to high-touch items and surfaces and use disinfecting protocols to clean rooms after guests depart and before the next guest arrives.

Back of House

In the spaces where associates work “behind the scenes,” the resort is increasing the frequency of cleaning and focusing on high-touch areas like associate entrances, locker rooms, laundry rooms and staff offices

We believe in responsible and safe travel while staying vigilant and following the recommended procedures and protocols by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC), and local authorities.

ALL WIPES CLOG PIPES

ALL Disposable Wipes should be discarded into the trash, including these items.  They should NEVER be flushed down the toilet.

  • Cleaning Wipes
  • Disinfectant Wipes
  • Disposable Wipes
  • Baby Wipes
  • Cosmetic Wipes
  • Personal Wipes
  • And even “Flush-able” Wipes
  • Paper Towels
  • Tissue Paper

INFRASTRUCTURE
Protecting our infrastructure saves all of us a truckload of money. Wipes, whether
branded as “flush-able” or otherwise, should never be flushed down into our
sewer system. Most wipes do not dissolve the way toilet paper disintegrates with
liquids. Some wipes even have plastic woven into their fabrics causing it to wrap
around pumps instead of flowing through the pump and into the sewer line.
When lift station pumps back up, sewer can back fill into residential and
commercial sewer lines overflowing into lower lying wastewater vestibules like
tubs, showers and toilets. Sewer can also back up into the street from clogs in
major lines seeking pressure relief through manholes and other outlets. The
bottom line is…Wipes Clog Pipes!

COLLECTION SYSTEMS MAINTENANCE
Wipes and paper towels can survive the long journey from homes though miles of
sewer pipe and never dissolve. Although we spend the entire year maintaining
our sewer systems though remote camera robotics, flushing, repairing, and
removing tree roots and other debris, these non-dissolving wipes find grease or
other debris to adhere to and create large fatbergs and “rag” balls. These wads of
debris become impenetrable in the sewer lines.
Black Butte Ranch Utilities greatly appreciates your help in ensuring the collection
system continues to properly function for uninterrupted service for you and the
Ranch by only using toilet paper.

Deschutes County Fire Chiefs Announce
Temporary Burning Closure at Sunset Friday April 10, 2020

Deschutes County Fire Chiefs are temporarily closing outdoor burning as a result of the COVID-19 Virus. Outdoor burning will close at sunset on Friday April 10, 2020. Crook and Jefferson County burning regulations remain unchanged, please check with your local jurisdiction if you live in those areas. Outdoor burning restrictions may be lifted if impacts of the COVID-19 Virus subside before fire season begins.
The decision to temporarily close outdoor burning was not easy for local fire officials. The health benefits for vulnerable populations were considered along with the need to encourage people to reduce combustible vegetation around their homes. At the end of the day, the health and safety of Deschutes County residents was determined to be the most important consideration at this time. Fire Chiefs consulted with officials at the Deschutes County Emergency Operations Center as well as regional wildfire protection agencies, including the Oregon Department of Forestry, before making the final decision.
Deschutes County Fire Defense Board Chief Mike Supkis said, “We are preparing for a potential increase in emergency response activity in the coming weeks. We want to ensure we have enough firefighter paramedics available to care for residents who become sick.” Most Deschutes County fire departments also provide ambulance transport services. If firefighter paramedics are responding to burning complaints or escaped controlled burns, responses to medical emergencies could be slowed.
Chief Supkis encourages Deschutes County Residents to contact their local fire department if they have any questions about the closure.

From the Chief’s Desk:  COVID-19 SCAMS and SCHEMES

Scams and Schemes that have been reported around the United States.  The U.S. Attorney’s Offices have received reports of individuals and businesses engaging in a wide range of fraudulent and criminal behavior. This includes:

  • Robocalls making fraudulent offers to sell respirator masks with no intent of delivery
  • Fake COVID-19-related apps and websites that install malware or ransomware
  • Phishing emails asking for money or presenting malware
  • Social media scams fraudulently seeking donations or claiming to provide stimulus funds if the recipient enters his or her bank account number
  • Sales of fake testing cures, ” immunity” pills, and protective equipment
  • Fraudulent offers for free COVID-19 testing in order to obtain Medicare beneficiary information that is used to submit false medical claims for unrelated, unnecessary, or fictitious testing or services
  • Prescription drug schemes involving the submission of medical claims for unnecessary antiretroviral treatments or other drugs that are marketed as purported cures for COVID- 19
  • Robberies of patients departing from hospitals or doctor offices
  • Threats to intentionally infect other people

You should be on the lookout for these sorts of schemes, as well as any others like them.

Additionally, individuals or businesses may be accumulating medical supplies or devices beyond what they reasonably need on a daily basis, or for the purpose of selling them in excess of prevailing market prices. It is illegal to acquire medical supplies and devices designated by the Secretary of Health and Human Services (HHS) as scarce in order to hoard them or sell them for excessive prices. Such conduct may be prosecuted at the local level or, in some cases at the federal level.

The Deschutes County District Attorney’s Office is interested in prosecuting individuals who are price gouging of items related to the COVID-19 Virus.  Contact the Black Butte Police Department if you suspect someone of price gouging or have been the target price gouging.

Individuals can report coronavirus-related complaints to:

  • Black Butte Police Department 541-693-6911
  • The National Center for Disaster Fraud (NCDF) Hotline – 1-866-720-5721 or disaster@.leo.gov.


LINKS

The Oregon Health Authority and CDC websites continue to provide up-to-date useful information on COVID-19, what is happening locally and nationally, and are excellent resources to answer questions about work, school, travel, and what you can do to prevent and treat illness.

7/13/20  KTVZ Governor Brown Mask Update

Deschutes County
https://www.deschutes.org/health/page/covid-19-novel-coronavirus

Oregon Health Authority
https://govstatus.egov.com/OR-OHA-COVID-19 

Center for Disease Control
https://www.cdc.gov/coronavirus/2019-ncov/